Refund Policy

This policy explains the refund criteria and how to request a refund for paid Plans (monthly or annual Subscriptions) of Letsee, Inc. (the "Company"). The governing rules are set out in Article 11 (Withdrawal of Offer, Cancellation, and Refunds) of the Terms of Service; this page explains them. If this page and the Terms of Service differ, the Terms of Service prevail. The refund criteria are the same regardless of the payment currency (Korean Won or any other currency).

1. Within 14 days of payment: full refund

  • Within 14 days from the date of payment for a paid Plan, you can get a full refund of that payment, no reason required.
  • This applies to both the first payment and renewal payments.
  • Once the full refund is made, the Subscription ends at the time of the refund, and so does your use of the Paid Service.
  • However, if you have substantially used the Paid Service after payment, such as by publishing (distributing) a Project that has received Visitor views, a refund may be refused or only partly made based on the extent of use, even within 14 days. Whether and to what extent the Paid Service has been used is determined based on the publication history and View records held by the Company.
  • A refund may also be refused where there is evidence of fraud, refund abuse (such as repeatedly paying and requesting refunds, or requesting a refund after running a short-term campaign), or other manipulative behaviour. For payments in other currencies, Paddle makes the corresponding determination in accordance with Paddle's refund policy.

2. After 14 days

Monthly Subscriptions

  • You can cancel at any time before the next renewal date.
  • After you cancel, you can keep using the Paid Service until the end of the current billing period, and you won't be charged for later periods.
  • No partial refund is provided for the remainder of the current billing period.

Early cancellation of Annual Subscriptions

  • Refund amount = amount paid for the annual Subscription − (elapsed period × the standard monthly fee of the applicable Plan)
  • The elapsed period is counted in months, and the month you are in counts as a full month (rounded up).
  • If the deduction exceeds the amount paid, the refund is zero, and no additional amount is charged.

3. If you cannot use the Service because of the Company

Where you are unable to properly use a Paid Service due to causes attributable to the Company, the Company will provide a refund or take other necessary measures in accordance with applicable law.

4. How to request a refund

  • If you paid in Korean Won (KRW): contact the Company by email (contact@letsee.io) or through the inquiry function on the Platform. The Company executes the refund.
  • If you paid in any other currency: request the refund from Paddle, the reseller and Merchant of Record for that payment (https://paddle.net). Paddle executes the refund.

5. Refund method and timing

  • Refunds are, in principle, made to the payment method used for the original payment.
  • For KRW payments, the time it takes for a refund to reach your payment method depends on the processing schedule of your card issuer or other payment provider.
  • For payments in other currencies, refund timing follows Paddle's policies and procedures.

6. Contact

  • Company name: Letsee, Inc. (주식회사 렛시)
  • Email: contact@letsee.io
  • Phone: +82-2-566-9711

Effective date: November 3, 2026