When the camera won't turn on

AR content needs the browser's camera permission. Most camera failures come from a denied permission, or from opening the link in an in-app browser that restricts the camera.

iPhone·iPad (Safari)

  1. Settings app → Safari → Camera → set to "Allow" or "Ask"
  2. Reload the page and choose "Allow" when the permission prompt appears

Android (Chrome)

  1. Tap the lock (site settings) icon in the address bar → Permissions → Camera "Allow"
  2. Phone Settings → Apps → Chrome → Permissions → make sure Camera isn't off
  3. Reload the page

Opened inside KakaoTalk, Instagram or another app

In-app browsers in messengers and SNS apps may restrict camera access. Use the menu (usually top-right) and choose "Open in browser" (Safari/Chrome), then try again.

Still not working?

Send us a request with your device model, the browser you're using, and a screenshot of the problem screen. We'll take a look and guide you.

Still stuck? Let us know via Submit a request.

More in this section

When AR doesn't show on a specific deviceWhen recognition (marker · face) is unreliableWhen content size or position looks wrongPublished, but the content doesn't showWhen loading is slow

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When the camera won't turn on | Letsee