When AR doesn't show on a specific device

First check that the device is within the supported range: iOS 16.4+ Safari / Android Chrome 91+. On older devices or browsers, content may not run.

If the device is supported but nothing shows:

  1. If you're in an in-app browser (KakaoTalk, Instagram, …), reopen in Safari/Chrome
  2. Update the browser to the latest version
  3. Reload the page and allow the camera permission

Still nothing? Send us a request with the device model · OS version · browser · a screenshot of the problem screen — these matter most for reproducing the issue.

Still stuck? Let us know via Submit a request.

More in this section

When the camera won't turn onWhen recognition (marker · face) is unreliableWhen content size or position looks wrongPublished, but the content doesn't showWhen loading is slow

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When AR doesn't show on a specific device | Letsee